Immediate danger: For fire, gas odor, a medical emergency, active electrical danger, or another immediate threat, leave the area and call 911 first.

Step 1

Your home and contact information

Choose the Hickory Hollow property and tell Manny how to reach you.

Property Address *

First Name *

Last Name *

Phone *

Type a normal 10-digit phone number. You do not need to enter “+1.”

Email *

Preferred contact method

💬 Text 📞 Phone ✉️ Email

Step 2

Tell Manny what is happening

A clear description and the correct priority help the maintenance team respond.

Maintenance Category *

Location of Issue *

Maintenance Issue *

When did the issue start?

Have you reported this before?

Maintenance Priority *

🚨 Emergency Active flooding, no heat in dangerous weather, sparks, or another serious property threat. ⚠️ Urgent Needs prompt attention, but there is no immediate danger. 🛠️ Routine Normal repair or maintenance request.

Step 3

Entry, pets, and access

Help the maintenance team enter safely and avoid delays.

Permission to Enter *

Yes, may enter if I am away No, contact me first

Pets Present *

No pets present Yes, pets are present

Special instructions

Step 4

Upload photos

Recommended: show Manny the current issue so the right repair can be planned.

📷 Take or choose photos Up to 3 photos. Keep this page open while the photos upload.

Large phone photos are automatically reduced before upload when possible. Photos are optional.

Trouble adding a photo? Send the request without it, then text the photo to Manny. Include your property address in the text.

Step 5

Review and agree

Both acknowledgments are required before the request can be sent.

TENANT RESPONSIBILITY NOTICE

Please provide accurate information and photos whenever possible to help us diagnose the issue and reduce delays. Submitting a maintenance request does not guarantee immediate repair.

Maintenance requests are reviewed and prioritized based on urgency and property needs. Tenants may be responsible for repair costs resulting from misuse, neglect, damage, unauthorized alterations, clogged drains caused by tenant use, failure to report issues promptly, damage caused by pets, or other lease violations. If a maintenance visit determines that no repair is needed, access was unavailable, the reported issue cannot be reproduced, or the issue is determined to be tenant responsibility, applicable charges may be assessed in accordance with the lease.

By submitting this request, you acknowledge that maintenance personnel may need to inspect the issue before determining responsibility or repair requirements.

I Agree: I have read and understand the Tenant Responsibility Notice above. By checking this box, I consent to receive non-marketing text messages from Victory Hollow about this maintenance request. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

✓

Your request was sent to Manny

The maintenance team can now review your information and uploaded photos.